Business Comunication: An Introduction

 

Business Communication: An Introduction

María Guadalupe Medina Jasso

Exercise 1

1. How do you define communication?

It is a process of exchange of facts, ideas, opinions and as a means that individual or organization share meaning and understanding with one another. In other words, it is a transmission and interacting the facts, ideas, opinion, feeling and attitudes.

2. What is the role of communication in management of business? 

Business communication is marked by formality as against personal and social communication. Communication is the life blood of any organization and its main purpose is to effect change to influence action; the success of any business to a large extent depends on efficient and effective communication.

3. What are the different purposes of communication? Briefly explain any five of them.

For integration: It is consolidated function under which integration of activities is endeavoured.

For information: The purposes or function of communication in an organization is to inform the individual or group about the particular task or company policies and procedures, etc.

For evaluation: Examination of activities to form an idea or judgement of the worth of task is achieved through communication.

For direction: Communication is necessary to issue directions by the top management or manager to the lower level.

For teaching: The importance of personal safety on the job has been greatly recognized. A complete communication process is required to teach and educate workers about personal safety on the jobs.

4. Discuss the different situations when the communication exists. 

·         Sender: There's always a person who wants to share information

·         Receiver: That is the person to whom the information is going to be shared.

 

 

 

5. “Communication is an exchange of facts, ideas, opinions and emotions by two or more persons.” Explain the statement and discuss the role of feedback in communication.

Communication could not be called that if it is not ambiguous, you have to be open to sharing information but also to receive it. Always being respectful of the opinions of others and understanding that we all have different perspectives.

 

6. “Communication is the two way process.” Explain. 

Sharing and receiving information because if it happens just one way, it's impossible to talk about effective and correct communication; that's the important part of a sender and a receiver.

7. Discuss the elements of communication process. 

·         Sender: The person who is sharing a message or an opinion

·         Message: What's sharing the sender

·         Encoding: How the communicator shares the idea in his mind

·         Channel: How the idea is going to be shared

·         Receiver: The person who is going to catch the information

·         Decoding: How the receiver is going to take the information, and after that give a feedback

·         Feedback: Exchange process; how the receiver processes the information and give us an answer about creating a conversation

8. Give three examples of brain drain in communication process. 

·         When we use technical words and we don't explain with easy-to-understand words creating a brain drain.

·         When we use a different language.

·         When our accent is different because sometimes our pronunciation is different.