Quality Management

 Task 1 Quality Management

 

María Guadalupe Medina Jasso

 

 

What is Quality Management?

Quality management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.

 

What is the objective of Quality Management?

One of the key goals of any quality management system is to improve quality of products or services your company provides.

The objective of the system is to measure each component and achieve improvements. Product testing can measure accuracy and compliance with standards while functional testing can show whether the products meet customer expectations.

 

Which are the key components of Quality management? Describe in detail each one.

Quality Planning

Quality planning is the process for identifying which quality standards are relevant to the product and determining the procedures and techniques to satisfy them. Quality planning means how to fulfill the process and deliverable products quality requirements.

Quality control

Quality control is a process which measures and determines the quality level of products. It is the activities or techniques used to maintain the product quality. It is the way of ensuring that the results of the manufacturing process are the same as was expected.

Quality assurance

Quality assurance is a complete system to assure the quality of the products produced by the organization. It is not only a process, but a complete system which also includes controls. It is process-oriented and ensures that right things are being done in a right way.

Quality improvement

Quality improvement is a systematic, formal approach to the analysis of practice performance and efforts for the improvement of the performance.

 

Describe what Quality Management involves. (process)

The process of quality management involves a collection of guidelines that are developed by a team to ensure that the products and services that they produce are of the right standards or fit for a specified purpose.

·         The process starts when the organization sets quality targets to be met and which are agreed upon with the customer.

·         The organization then defines how the targets will be measured. It takes the actions that are required to measure quality. It then identifies any quality issues that arise and initiates improvements.

·         The final step involves reporting the overall level of the quality achieved.

The process ensures that the products and services produced by the team match the customers’ expectations.

What does “Quality Improvement Methods” refer to? Explain in detail.

Quality improvement is a systematic, formal approach to the analysis of practice performance and efforts to improve performance. A variety of approaches exist to help you collect and analyze data and test change. Quality improvement refers to the combined and unceasing efforts of everybody in a company to make everything about it better. It is a systematic approach to the elimination or reduction of rework, waste, and losses in the production process.

What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each. 

·         ISO 9001 is defined as the international standard that specifies requirements for a quality management system.

·         ISO 14001 specifies the requirements for an environmental management system that an organization can use to enhance its environmental performance.

·         ISO 45001 specifies requirements for an occupational health and safety (OH&S) management system, with guidance for its use, to enable an organization to proactively improve its OH&S performance in preventing injury and ill-health.

·         ISO 27001 is a specification for an information security management system. An ISMS is a framework of policies and procedures that includes all legal, physical, and technical controls involved in an organization’s information risk management processes.

 What are the benefits of Quality Management?

TQM

·         Puts customer at heart of production process

·         Motivational since workers feel more involved and are making decisions

·         Less wasteful than throwing out defective finished products

·         Eliminates cost of inspection

 

Business Benefits of Greater Quality

·         Customer Satisfaction

·         Repeat Purchase

·         Customer Recommendation

·         Lower Marketing Cost

·         Higher Customer Loyalty